Provider Resources

Provider Resources

Resources Available to Providers

Explore a collection of resources designed to help providers navigate the Serious Incident Reporting (SIR) process. Whether you need guidance on reporting requirements, submission procedures, or want to attend our quarterly workshop, these tools are here to support accurate, timely, and compliant reporting.
Employer Paid Life Insurance
Understanding SIR

An overview of TFCN's Serious Incident Reporting (SIR) requirements, including what constitutes a serious incident, the definition of an incident, why Serious Incident Reports are tracked, and some examples of reportable and non-reportable incidents. Use this guide to determine the type of incident should be reported to TFCN and to better understand the reporting expectations.​

Link to Resource
Employer Paid Life Insurance
TFCN SIR Guidelines

This guide provides a quick reference to TFCN's Serious Incident Reporting (SIR) guidelines, including reporting timelines, what incidents are considered reportable or non-reportable, the definition of behavioral incidents, as well as examples. Use this guide to help determine when an incident should be reported and ensure reporting requirements are met.

Link to Resource
Employer Paid Life Insurance
Submitting SIR

A step-by-step guide for submitting Serious Incident Reports (SIR) via Texas Provider Gateway (TPG). It outlines the reporting process and required fields to help ensure timely and accurate submissions.

Link to Resource
Employer Paid Life Insurance
TFCN SIR Workshop

This flyer promotes the TFCN's quarterly Serious Incident Report (SIR) Workshop. It provides registration information and highlights the topics covered during the workshop, including SIR expectations, submitting reports through Texas Provider Gateway (TPG), troubleshooting common reporting issues, and answering potential questions.

Link to Resource